01
What are the card conditions (Near Mint, Lightly Played, etc.)?
Near Mint cards show no visible signs of handling but may have manufacturer imperfections such as off-centering. Lightly Played cards may have minor imperfections. Moderately Played cards show multiple signs of wear, and Heavily Played cards have significant wear and imperfections.
02
Are the cards you sell authentic?
Yes. All our cards are authentic and verified by our in-house team of professionals.
03
Do you sell sealed products as well as singles?
Yes, we offer sealed products on our main webstore: https://www.kingdomtitans.ca/us/
04
Do you accept pre-orders for upcoming sets?
Yes, we accept pre-orders for upcoming sets. However, we only offer pre-orders for single cards that are already in our possession.
05
How long does shipping take?
Shipping typically takes 1–3 business days within nearby regions, up to 7 days elsewhere in Canada, and up to 3 weeks for international orders.
06
Do you offer tracking?
We automatically include free tracking on orders with a value of $100 CAD or more in singles.
07
Do you ship internationally?
Yes, we do. Please allow up to three weeks for international delivery.
08
How do you package singles to prevent damage?
We use toploaders for individual cards and reinforced cardboard packaging for multiple cards to ensure safe delivery.
09
Are prices in CAD/USD/EUR?
All prices are listed in CAD.
10
Do you charge taxes?
Yes, taxes are applied based on your shipping region.
11
Can I use store credit or gift cards?
Yes. If your credit doesn’t appear at checkout, contact us at sales@kingdomtitans.ca.
12
What’s your return policy?
We do not accept returns on single cards. However, if the item is incorrect or the condition does not match the description, contact us at sales@kingdomtitans.ca.
13
What if I received the wrong card or a damaged item?
Contact us at sales@kingdomtitans.ca and we’ll work with you to find a suitable solution.
14
Do you buy cards from customers?
Yes, we buy singles through our Buylist.
15
How does the buylist work?
Submit your list of cards via our Buylist. Once confirmed by us, you can send your cards to:
1445A rue des Champs-Élysées, Chicoutimi, Québec, G7H6J2, Canada
16
What condition do the cards need to be in?
We only accept cards in Near Mint or Lightly Played condition.
17
Do you offer cash or store credit for buylist submissions?
Yes, we offer payment in cash, store credit, or a mix of both.
18
How do I ship cards to you?
For a few cards, letter mail is acceptable. For 9 or more, use a box. We are not responsible for lost or damaged shipments, so please pack carefully. Send them to:
1445A rue des Champs-Élysées, Chicoutimi, Québec, G7H6J2, Canada
19
Do I need an account to place an order?
No, but we recommend creating an account to help resolve any issues with your order more easily.
20
How can I track my order?
You’ll receive a tracking number by email once your package leaves our warehouse.
21
How can I contact customer service?
Email us at sales@kingdomtitans.ca.
22
Do you organize events or tournaments?
Yes! We host events in-store for most of the games we carry.
23
Can I reserve cards before release day?
No, we don’t take reservations. However, if a card is already in our inventory, you may purchase it—it will ship on release day.
24
What are “Mystery Packs”?
They are custom-made packs assembled by us. The contents are described in the product listing.
Still have questions? contact us.
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